Template for review. This page has not yet been reviewed by a lawyer and may change before launch.
This policy explains what information Kramo Technologies Private Limited ("Kramo", "we") collects when you use the Kramo app and this website, why we collect it, and the choices you have. It is written to follow India's Digital Personal Data Protection Act, 2023.
What we collect
- Account details: your name, mobile number, shop name, trade and city.
- Business records you create: parties, bills, payments, stock, expenses, cheques and similar entries.
- Voice and photos you choose to use: recordings of spoken entries and photos of bills, used to create the text of your entries.
- Device and app information: app version, device type and error reports, used to keep the app working.
- On this website we do not use cookies or advertising trackers. We count page visits and button taps without a visitor ID, and we never record what you type into the form except when you submit it.
Your private book
Entries in the private book are encrypted on your phone before they leave it. The keys stay on your devices, so Kramo cannot read these entries, and we cannot recover them if you lose your keys.
Why we use it
- To provide the service: make bills, keep your accounts, send statements and reminders you ask for, and sync your devices.
- To support you: set up your shop, answer calls and fix problems.
- To improve Kramo: understand which features are used, in aggregate.
- To meet legal duties, such as tax and accounting rules.
- We do not sell your data, and we do not use your business records for advertising.
Consent
We process your personal data on the basis of your consent and for the uses the law allows. You can withdraw consent at any time from the app or by writing to us; this may stop parts of the service from working.
Who we share it with
- Service providers who work for us under contract: cloud hosting and storage, speech-to-text, text and image understanding, messaging and support tools. They may use your data only to provide their service to us.
- Your parties, when you send them a bill, statement or reminder.
- Your CA or staff, when you give them access.
- Authorities, when the law requires it.
How long we keep it
We keep your records while your account is active and for as long as tax and accounting laws require afterwards. When you ask us to delete your account, we delete or anonymise your data after a short cooling-off period, except what the law requires us to keep.
Your rights
You can ask to see, correct, export or delete your personal data, withdraw consent, nominate someone to act for you, and raise a grievance. Write to contact-us@kramo.in or call +91 82916 49058. If you are not satisfied with our reply, you may approach the Data Protection Board of India.
Security
We use encryption in transit, access controls and audit logs. Final bills and payments are never edited, only corrected with new entries. No system is perfectly secure; we will tell you and the authorities about a breach as the law requires.
Children
Kramo is a business service for adults. We do not knowingly collect data from children.
Changes and contact
We will tell you in the app before material changes take effect. Grievance officer: Kramo Technologies Private Limited, contact-us@kramo.in, +91 82916 49058.